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FAQs

Accessible Double Room at Amba Hotel Grosvenor

Accessibility

Do you have rooms that have services for those with disabilities?

Yes, both Amba Hotel March and Amba Hotel Charing Cross have accessible rooms can be booked in advance (subject to availability). Please visit the hotel's room pages or contact the hotel for more information.

Are your hotels accessible with a wheelchair?

All of our hotels are accessible by wheelchair; our reception team will be happy to assist. 

Airport Transfers

How do I get to my hotel after arriving at London's Airports? 

Our Amba hotels are situated in some of the most convenient locations and can be easily reached via London's public transport. For information on London's Underground and other public transport options, please visit: https://tfl.gov.uk/plan-a-journey/

Can I arrange an airport transfer to Amba Hotel Marble Arch? 

Yes, the concierge can arrange an airport transfer for you - please email conciergema@amba-hotel.com. Transfers from Heathrow Airport to Amba Hotel Marble Arch cost roughly - saloon car £70, estate £80 and minivan £90 (please note these are an estimate only and the number of passengers and luggage depending).  

Can I arrange an airport transfer to Amba Hotel Charing Cross? 

Yes, our concierge can arrange an airport transfer for you - please email conciergecc@amba-hotel.com.

Car Parking

Is there car parking at your hotel?

Amba Hotel Marble Arch: There is no onsite car parking. Guests can receive a 20% discount at the APCOA

Amba Hotel Charing Cross: There is no onsite car parking. The nearest car park is Q Park Trafalgar Square, Spring Gardens, Westminster SW1A 2TS (Approx £39.00 for 24 hours)

Check In / Check Out

What time am I able to check in?

Amba Hotel Charing Cross: Check-in time is from 3 pm. If you would like to arrange an earlier check-in time, please mention this at the time of booking (fee may apply).

Amba Hotel Marble Arch: Check-in time is from 2 pm. If you would like to arrange an earlier check-in time, please mention this at the time of booking (fee may apply).

What time should I check out by? 

Check out time is 12 pm for Amba Hotel Charing Cross & Amba Hotel Marble Arch. If you would like to arrange for a later check-out time, please mention this at the time of booking (fee may apply).

If I arrive early will my room be ready?

We cannot guarantee your room will be ready if you arrive early however, we can do all the pre-checking in paperwork, and your luggage can be stored with our 24-hour concierge.

Children & Extra Beds

Do children stay free?

Children 12 years or younger can stay for free with an adult in existing bedding. Children aged 13 and over are charged as a 3rd person.

Do you provide cots or extra beds for children at Amba Hotels?

We provide cots free of charge and can be arranged when making your booking. Some of our rooms are also family rooms with sofa beds.

If you need an extra bed, there is a charge of £50 per night for Amba Hotels.

Is breakfast free for children?

Children up to 12 years old dine free with each paying adult.

Any additional children are charged breakfast at the below prices:

  • Children up to 5 years eat free
  • Children 6 to 12 years charged at £8
  • Children 13 years or older charged full price

For lunch and dinner we offer children menus at some of our hotels. We don't currently offer any additional discounts for children for lunch and dinner.

COVID-19 Update

How are Amba Hotels preventing COVID-19 infections?

We are taking your safety and the safety of our colleagues as a priority. That's why we've been hard at work creating new steps and guides to minimise the risk of infection.

Will I have to social distance at Amba Hotels?

We are asking our guests and colleagues to maintain social distance in line with the UK government. This will mean you should stay at least 2 metres of someone. We've added signage and floor markings to aid everyone. We're also making sure our colleagues behind the scenes are socially distancing too.

Do I have to wear PPE?

As a guest, you won't be required to wear PPE, but you are more than welcome to do so. Our colleagues will be wearing PPE to minimise the risk of the virus spreading. We've been identifying areas where this is especially important.

Are hand sanitisers available for me?

Hand sanitisers are available for guests and colleagues to use. We also have ample bathroom facilities where you can safely wash your hands with soap and warm water.

How will Amba Hotels ensure all surfaces are safe?

We understand the importance of hygiene in hotels, so we've stepped up our already rigorous cleaning standards and are now ensuring effective disinfectants are being used for COVID-19. We'll also be focusing on areas where surfaces are touched regularly.

What changes are there to how I check-in and out?

We've had to make some changes to ensure you can stay with us safely and comfortably. You'll be able to express check-out and we'll also be offering contact-free room service. There will also be signage and guides in the hotel to help you.

Will restaurants reopen at Amba  Hotels?

Unfortunately, our wonderful restaurants and bars will be closed initially. But we'll still be able to offer you contact-free room service.

Will you guide me through the hotel safely?

It's important for us to make you comfortable and safe as possible, so we've added signage, guides and trained all of our colleagues in COVID-19 prevention.

Hotel Facilities

Can children have their own room?

Children under 18 must be accompanied by an adult staying in the same room.

Do your hotels have cots or extra beds for children?

Sofa beds or cots can be provided at an extra charge; please arrange this when making your reservation.

Luggage Room

Will I be able to store luggage at my hotel? 

Our helpful concierge desk at both Amba Hotel Marble Arch and Amba Hotel Charing Cross will be able to store your luggage prior to check in. You can also store your luggage for the day after you check out. 

How much does the luggage room cost to use?

Amba Hotel Marble Arch: Complimentary luggage service for guests staying in the hotel, and on the day of check out. Overnight or long term storage is offered by an outside company at a cost of £6.00 per bag per day plus £12 collection and £12 re-delivery.

Amba Hotel Charing Cross: Complimentary luggage service for guests staying in the hotel, and on the day of check out. Overnight luggage storage is not allowed. 

Wifi

Do your hotels have wifi?

Fast, free WiFi is available in all bedrooms and public areas in all Amba Hotels. 

Smoking

Can I smoke in my room?

All of our hotels operate a strict no-smoking policy in line with UK Smoking legislation. Please note this also applies to electronic cigarettes (e-cigs and vaping). 

For bookings that require more than 1 room please contact the hotel directly

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