Frequently Asked Questions

FAQ

Accessibility

Do you have rooms that have services for those with disabilities?

Yes, both Amba Hotel March and Amba Hotel Charing Cross have accessible rooms can be booked in advance (subject to availability). Please visit the hotel's room pages or contact the hotel for more information.

Are your hotels accessible with a wheelchair?

All of our hotels are accessible by wheelchair; our reception team will be happy to assist. 

Airport Transfers

How do I get to my hotel after arriving at London's Airports? 

Our Amba hotels are situated in some of the most convenient locations and can be easily reached via London's public transport. For information on London's Underground and other public transport options, please visit: https://tfl.gov.uk/plan-a-journey/

Can I arrange an airport transfer to Amba Hotel Marble Arch? 

Yes, the concierge can arrange an airport transfer for you - please email conciergema@amba-hotel.com. Transfers from Heathrow Airport to Amba Hotel Marble Arch cost roughly - saloon car £70, estate £80 and minivan £90 (please note these are an estimate only and the number of passengers and luggage depending).  

Can I arrange an airport transfer to Amba Hotel Charing Cross? 

Yes, our concierge can arrange an airport transfer for you - please email conciergecc@amba-hotel.com.

Car Parking

Is there car parking at your hotel?

Amba Hotel Marble Arch: There is no onsite car parking. Guests can receive a 20% discount at the APCOA

Amba Hotel Charing Cross: There is no onsite car parking. The nearest car park is Q Park Trafalgar Square, Spring Gardens, Westminster SW1A 2TS (Approx £39.00 for 24 hours)

Check In / Check Out

What time am I able to check in?

Amba Hotel Charing Cross: Check-in time is from 3 pm. If you would like to arrange an earlier check-in time, please mention this at the time of booking (fee may apply).

Amba Hotel Marble Arch: Check-in time is from 2 pm. If you would like to arrange an earlier check-in time, please mention this at the time of booking (fee may apply).

What time should I check out by? 

Check out time is 12 pm for Amba Hotel Charing Cross & Amba Hotel Marble Arch. If you would like to arrange for a later check-out time, please mention this at the time of booking (fee may apply).

If I arrive early will my room be ready?

We cannot guarantee your room will be ready if you arrive early however, we can do all the pre-checking in paperwork, and your luggage can be stored with our 24-hour concierge.

Children & Extra Beds

Can children have their own room?

Children under 18 must be accompanied by an adult staying in the same room.

Do your hotels have cots or extra beds for children?

Sofa beds or cots can be provided at an extra charge; please arrange this when making your reservation.

Hotel Facilities

Can children have their own room?

Children under 18 must be accompanied by an adult staying in the same room.

Do your hotels have cots or extra beds for children?

Sofa beds or cots can be provided at an extra charge; please arrange this when making your reservation.

Luggage Room

Will I be able to store luggage at my hotel? 

Our helpful concierge desk at both Amba Hotel Marble Arch and Amba Hotel Charing Cross will be able to store your luggage prior to check in. You can also store your luggage for the day after you check out. 

How much does the luggage room cost to use?

Amba Hotel Marble Arch: Complimentary luggage service for guests staying in the hotel, and on the day of check out. Overnight or long term storage is offered by an outside company at a cost of £6.00 per bag per day plus £12 collection and £12 re-delivery.

Amba Hotel Charing Cross: Complimentary luggage service for guests staying in the hotel, and on the day of check out. Overnight luggage storage is not allowed. 

Wifi

Do your hotels have wifi?

Fast, free WiFi is available in all bedrooms and public areas in all Amba Hotels. 

Smoking

Can I smoke in my room?

All of our hotels operate a strict no-smoking policy in line with UK Smoking legislation. Please note this also applies to electronic cigarettes (e-cigs and vaping). 

For bookings that require more than 1 room please contact the hotel directly

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